Refund Policy

Once an order has been successfully placed, we are unable to accept cancellations. Please review your order carefully before completing your purchase.

At ERAH, all orders are carefully inspected before dispatch. We do not accept returns or offer refunds unless the item received is defective, damaged, or an incorrect product was delivered.

If you receive a defective or incorrect item, please contact us with your order number, clear photographs of the product, and details of the issue.

Email: info@erah.ae

Upon receiving and inspecting the returned item, we will notify you within a reasonable timeframe whether you are eligible for a replacement or refund. Approved refunds will be processed to the original payment method.

Any damaged, defective, or incorrect item must be reported within 24 hours of receiving your order. Claims made after this period may not be eligible for replacement or refund.

To qualify for a replacement or refund, the item must:

• Be unused and unworn.
• Have all original tags attached.
• Be returned in its original packaging.
• Be accompanied by proof of purchase or order confirmation.

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue promptly.

ERAH offers alteration services for customers within the UAE, subject to availability.